Products will ship when payment has been received. Your order will ship to the address listed on YOUR RECEIPT. Please make sure it is the correct address. Any differences may delay your order and additional shipping charges may incur to resend.

As with most handmade products, all of our items are made upon receiving your order unless stated “in stock,” so please be patient with us getting your item to you. If there is any significant delay, we will contact you.

If you are in need of your product in less than the time allotted, please let us know when ordering. We can certainly offer a faster delivery service if needed. Please note, there may be a higher shipping rate.

All cushions ship via UPS. Smaller products ship via USPS.

Once your product ships you will receive tracking info via email.

International shipments can take from 2-8 weeks+ depending on location. This includes shipping to Canada. We will ship internationally via USPS. Please allow plenty of extra time to receive your order; items are often held in customs. Also note that Priority International tracking ends when the package leaves the US. There is no tracking available once it enters your country. Thank you for understanding.

ATTENTION NON-US RESIDENTS: Please note that Hearth and Home is not responsible for any duties/taxes/VAT/import/handling fees charged by other countries at customs. These charges are imposed by the destination country/postal system and are solely the responsibility of the buyer. Please be aware that you may have to pay additional monies to your government/postal system at time of delivery for the import of goods. We do not mark any international packages as “gift” as it is illegal to do so. Thank you so much for choosing Hearth and Home!

Frequently Asked Questions

1. From our product selection find the upholstered item that best fits what you’re looking for

2. Fill out the order information to the best of your abilities and confirm it

3. We’ll follow up with a phone call to perfect your order

Head to our Fabrics section and add each fabric you would like a swatch of to your caret.

Many of our fabric choices have Collections with coordinating patterns and colors.

When we speak with you, we’ll find out what comfort level you’re seeking and will advise accordingly.

We’ll find out exactly what you want your custom cushion, pillow or home décor item to look and feel like, and then have a design conversation to confirm the details.

Yes, please do!

During our design consultation, we will help you narrow your choices to what will work best.

We will also discuss accents with you during our phone consultation.

Measure the area you’re going to cushion and we’ll assist you with the rest.

Crypton Fabric is specially engineered so that every fiber is encapsulated with a patented impenetrable moisture barrier that protects the fabric from spills, keeping stains from setting in the foam of the cushions. The fabric can also be treated with a disinfectant when used in conjunction with their EPA-registered Crypton Disinfectant & Deodorizer. It’s well-known to be one of the very best fabrics on the market; it’s even been used in Buckingham Palace and the White House!

Sunbrella Fabrics, made in South Carolina, come with a 5-year durability and fade-resistant warranty. They are highly UV resistant, holding their color even with lengthy sun exposure.

About Sunbrella Fabric
Since the 1960s, Sunbrella has been the leading fabric for outdoor shade structures, marine canvas and upholstery for both outdoor and indoor furniture. Not only is Sunbrella beautiful, it’s engineered to resist fading and degradation from sunlight and chemical exposure. “The fabric is tactile yet durable, has industry-leading environmental characteristics, is easy to care for and offers long life wherever it’s used.” Sunbrella Fabrics, made in South Carolina, come with a 5-year durability and fade-resistant warranty. They are highly UV resistant and hold their color even with lengthy sun exposure. Sunbrella is also committed to sustainability and environmentally-sound manufacturing processes, and is GREENGUARD Gold certified for indoor air quality.

We recommend spot cleaning all of your upholstery fabric for best results. Use cold water and mild detergent (such as Woolite). Drying is NOT recommended – Air Dry Only.

If you have chosen a Premier Prints fabric, the manufacturer recommends not laundering as it may shrink.

If you do choose to wash your Hearth and Home custom upholstered fabric or item(s), we are not responsible for any damages that may occur during the process. Hand tufted and button tufted cushions cannot have their cover removed for washing.

Yes. Please contact us, we would love to work with you and become your Hearth and Home provider of choice.

Go ahead – indulge your inner-designer with your very own custom cushion, pillows or draperies, and bring warmth, comfort and style to any room. 

Order today… we look forward to making your wish a reality.